So recently I got my Xbox 360 repaired. I did the request online and had to pay a fee since my Xbox 360 was out from under its Microsoft-extended 3 year warranty. I wrote a note along with the repair order expressing my displeasure in having to pay a repair fee. But I figured since I had done the order online, that there was little chance I'd get my money back.
Anyway, the Xbox got repaired in record time, and it came back with a one year warranty (instead of the typical 90 day warranty). I was checking my account and discovered that they had indeed refunded my money from the repair to me!
So in a situation where no one (besides myself of course) would ever know if no refund were issued, Microsoft took one for the team and repaired my out-of-warranty Xbox, gave me a long warranty, and refunded my money. (Plus a one month free trial of Xbox LIVE). Other issues aside, Microsoft's repair system is unmatched.
Awesome! aND NOW YOU'VE GIVEN THEM PROPS. :)
Good for you, Adam! (Some of those customer service genes are kicking in! :) ) I think it's good to speak up as consumers (whether it's good or bad) to let the companies and other consumers know about products and services. I'm always pleased when a company treats me fairly and even goes the extra mile to make sure things are right. That kind of thing stays with you and makes you a satisfied customer - a win, win for everyone! :)